FAQs
Frequently asked questions
Online through our website. Click the ‘Pay Bill’ button.
Mail Utility Payments: 133 Hare Rd #94, Crosby, TX 77521
Bank Card Payments by phone: 832-771-4246
Pay in person at: 5534 Wade Rd, Baytown, TX 77521 (Temporarily Closed)
Based on the district you reside in; they will determine the bill date. Please contact our customer service team, 832-771-4246, to learn more about your district’s rules
Based on the district you reside in; they will dictate the amount of penalty incurred. Please contact our customer service team, 832-771-4246, to learn more about your district’s rules.
Based on the district you reside in; they will dictate the amount of deposit. Please contact our customer service team, 832-771-4246, to learn more about your district’s rules.
If you had service in the District before and did not pay your balance completely; you are liable to pay off those balances prior to activating service.
If the property you are turning service on at has assessed fines or fees prior to you purchasing and/or leasing, you may also be liable to pay those off prior to activating service.
Customer deposits are held, while the customer’s account is active. When the account is closed, the deposit is applied toward payment of the final billing. Any credit balance is refunded to the customer by check, and this can take up to 6 weeks to receive. In the case of the deposit is not a sufficient amount to pay the full amount of the bill a final bill will be mailed to the customer.
The most common reason is that a payment was made after the due date. Any payment made after the due date will not be reflected on the bill. In any case always call the office about your account immediately if you have a past due amount on the bill.
This is determined by the water usage recorded on your water meter. All meters are read monthly.
A leak in the customer’s service line can cause higher usage. Seasonal increases due to increased usage, such as lawn watering, children’s wading pools additional laundry and washing automobiles.
Always check for leaking faucets or pools of water in your yard or under or near your home. Most times a leak is caused by a “silent toilet leak”. These are leaks caused by your toilet and you will not always hear it leaking. You can check for “silent toilet leaks” by putting some food coloring into the tank of each of your toilets, wait about 10 minutes and do not flush it. If the food coloring is in the bowl of the toilet, then you have leak and will need to possibly change out some of your plumbing fixtures in your tank of your toilet. You can also come by our office and pick up a couple of dye tablet packets with instructions, and other tips on leak detection and water conservation.
At this time all of our water meters are electronic. Referred to as AMR (Automatic Meter Reading). We no longer require to do a manual recheck. A report called “Data Logger” may be requested to verify your consumption. This report will reveal a time and date stamp with usage. This is free for only one-time request, every 12 months. Any additional data loggers will be charged a $50.00 service fee.
Our field technicians have a couple of ways to combat this situation. One way is to pump the water out with an electric or handheld pump. The second way is by using a long glass tube device that will magnify the read on the meter enough to read it.
It is very important for each customer to maintain the over growth of grass or weeds around the meter. Our field technicians will only pull back enough to access the meter. Please note that the meter and clean out (on the Utility Easement) must be accessible to our field technicians at all times. Please ensure that if you are putting up a fence that it is not in the utility easement. Please also make sure that any dogs, and foliage is out of the way of the meter and clean out. Also make sure there are no cars parked on top or drive way interfering. If there are any problems with our field technicians accessing the meter or clean out fees may be applied to your account, or disruption of service may occur, or an estimation of your bills maybe assessed.
An ‘In District’ transfer fee could be applicable. Please contact our customer service team, 832-771-4246, to learn more about your district’s rules.
This question is most commonly asked when service has been cut off for non-payment. The best answer cannot be given until a customer service representative looks at the customer’s account.
Yes, as a courtesy, IUO will make several attempts to communicate with the customer.
- Past due notice on bill
- IUO Notification System, Water Watch
- Customer Service Representative
Make sure that our office always has your current contact information on Water Watch.
A late payment fee will be applied. Please contact our customer service team, 832-771-4246, to learn more about your district’s rules.
Please contact one of the following:
- Information and Referral Research; dial “311” they are available 24 hours a day
- Harris County Social Services at 713-696-7900
Our drinking water is obtained by the Gulf Coast Aquifer. It provides water to all or parts of 56 counties in Texas and is used for municipal and irrigation purposes.
Absolutely! Water quality testing is conducted daily, above the Texas Commission on Environmental Quality’s required standards.
No, not at this time. Since 1999, there has been a limitation on the unit amounts serviced on a lot. You can only have one unit (home or trailer) serviced (water and sewer) per each legal lot. Any properties that had multiple units serviced per lot prior to 1999 are grandfathered in. Please refer to the District’s Rate Order for more information or call the office.
Permit and Inspection fees are applicable for:
- New construction
- New water or sewer tap
- Remodeling and/or plumbing repairs
Please call the customer service team to confirm the district’s requirements. 832-771-4246